Rivet tracks every repair from drop-off to collection and texts your customers automatically the moment their device is ready. No more constant phone calls. No more paper tickets.
14 days free. Card on file at signup, no charge until day 15. Built by an ex-Apple repair tech.
Every independent shop we talk to has the same three problems. Sound familiar?
Customers ring all day asking for updates. Every call pulls you off the bench mid-repair.
Repairs tracked in a notebook or on sticky notes. Things get lost. Nobody can find the details.
A customer disputes a price or a timeline and you’ve nothing written down to back you up.
From the customer walking in the door to walking back out with their device fixed.
Customer name, phone number, device, what’s wrong with it, rough quote. Returning customers are recognised by phone number, so their history is right there. Photos of the device come in next — front, back, screen, any existing damage. Disputes disappear.
Received → diagnosed → awaiting parts → repairing → ready. The next step is always the obvious one. Your bench tech can keep working; the counter staff can answer “where’s Tom’s iPad?” in two seconds without interrupting them. Add photos during the repair if something needs documenting.
The moment you mark a repair ready, your customer gets a text with their device, the shop’s name, and a link to a tracking page they can check any time. They stop ringing. You get your afternoon back. The tracking page is branded with your shop — it’s your customer experience, not ours.
Six things you’ll actually use. Not twenty you won’t.
One screen, every repair, every status. Filter, search, see what’s due today.
Customers texted when ready. Branded with your shop name. Tracking link included.
Front, back, screen, damage. End disputes. Document during repair too.
Repeat customers recognised by phone. See every repair they’ve had with you.
Internal-only notes per repair. Not customer-facing. Your working notebook.
Every change to every repair, timestamped. Dispute? Check the log.
After years on the bench, I watched independent shops try to run busy repair operations with paper tickets, WhatsApp threads, and constant interruption calls. The big platforms wanted €120/month for twenty features nobody used. Nobody was building the simple, focused tool the shops I knew actually needed.
So I built it. Rivet is the tool I wish I’d had every shift. Based in Ireland, built for independent repair shops anywhere — with the features that matter, at a price that makes sense.
— Founder, Rivet
The established repair platforms charge €100–120 a month for twenty features most shops never touch. Rivet does the core daily workflow — and nothing you’ll never use.
Simple enough to use between customers, fast enough not to slow you down.
Customer, device, problem, quote — in 30 seconds. Returning customers recognised by phone.
Diagnosed, awaiting parts, repairing, ready — one tap moves it forward.
Marked ready, the customer gets an automatic text with a link. They stop ringing.
Month to month, cancel any time. The first five shops to come on board get the founding rate for their first 12 months.
No. Rivet is month-to-month. Cancel any time from your dashboard — no questions, no penalties.
You sign up, add a card to your account (no charge), and have full access for 14 days. We don’t charge anything until day 15. Cancel before then and you pay nothing.
The moment you mark a repair ready, Rivet sends an SMS to the customer’s phone with your shop name as the sender, their device, and a tracking link. Standard text message — no app required on their side.
All data is stored on EU servers (Ireland). Rivet is built to comply with GDPR — your customer data stays yours, encrypted in transit and at rest. Full privacy policy in the footer.
Most shops we talk to are using paper, WhatsApp, or a spreadsheet. Switching to Rivet takes about 10 minutes — new repairs start in Rivet from day one. If you’ve got a lot of historical data you want to bring across, get in touch and we’ll help.
Any device your shop repairs — phones, tablets, laptops, consoles, anything. Rivet doesn’t care what the device is; it tracks the repair.
Yes. The whole product is designed for phones and tablets at the counter, not just desktops. Snap intake photos with your phone, update statuses on the go.
Cancel any time from billing settings. Your account stays accessible until the end of your current month. You can export your repair history before cancelling if you want a copy.
Set up in ten minutes. Log your first repair today. Stop answering “is it ready?” by tomorrow.
Card on file at signup. No charge until day 15. Cancel any time.